If you are running a business in Boise, Meridian, or Eagle and searching for IT support, the first question is: how much is this going to cost?
The honest answer: it depends. But after 20+ years in IT, I can give you real numbers instead of a runaround.
Break-Fix vs. Managed IT
Most Treasure Valley businesses start with break-fix IT — you call someone when something breaks, pay hourly, and hope for the best. Castle IT Solutions charges $160/hour onsite plus a $75 travel fee, or the same rate in 15-minute increments for remote work.
The problem with break-fix? You pay the most right when something is down and your business is losing money.
Managed IT services flip this model. You pay a predictable monthly fee and we proactively monitor your systems so problems are caught before they become crises.
What Managed IT Costs in the Treasure Valley
For a small Boise business with 5-25 employees, managed IT typically runs $100-$175 per user per month depending on what is included: 24/7 monitoring, help desk support, patch management, antivirus, and verified backups.
The Real Cost of NOT Having Managed IT
The average cost of IT downtime for a small business is $427 per minute. A single ransomware attack costs small businesses an average of $200,000 in downtime, recovery, and lost business. Compare that to a predictable monthly bill.
Get a Straight Answer
We serve businesses across the Treasure Valley — Boise, Meridian, Eagle, Nampa, and surrounding areas. Call us at (208) 899-8860 for an honest conversation about what IT support would cost for your specific situation.